IFA Convention Recap

Myself with: Dina Dwyer-Owens, CEO of The Dwyer Group, Chairwoman, IFA; Shawn Goldsmith, IFA Don DeBolt Scholarship winner; and Steve Greenbaum, CEO of PostNet and immediate past Chairman of the IFA. As talked about in previous posts, for the past 3 or 4 years, I have been very involved with DECA, an organization that among other things, prepares, mentors and trains high school and college students to become America’s next generation of entrepreneurs. Last spring I had the honor of presenting Shawn Goldsmith, of Oceanside, NY, the IFA’s Don DeBolt scholarship at DECA’s National Convention. IFA invited Shawn to our 49th Annual Convention in San Diego, to get a taste of franchising IFA style. Here, I am showing him around and introducing him to some of the best in the franchising business.

Brian Schnell, attorney for Faegre & Benson, and myself.

Me with: Michael Roman, CFE, Fuels Franchise Strategy Manager of Exxon Mobil Corporation; Shawn Goldsmith, IFA Don DeBolt Scholarship winner; and Fred DeLuca, Founder of Subway.

From my perspective, this year’s IFA Convention was amazing.

First, on a personal note, while I teetered on the edge of losing it toward the third day, I actually managed to keep my voice this year. My apologies to those who might have wished for the alternative… my thanks too, to those that didn’t encourage me to smoke “just one more” cigar at the bar each evening. No names need be mentioned, because you know who you are. (Ron Feldman)

This Convention was very powerful in what it delivered. Jim Bugg, Bill Clinton, and Cary Fiorina all delivered powerful keynotes that basically stated that the future of America is in the hands of small business. Certainly, there are situations and conditions that we can’t control, but if we keep our eye on the things that we can, we will emerge victorious. I believe that is true. Yes, we are living in some very scary times and no doubt, more changes lie ahead. How we manage what we can control though, can and will make a difference.

The economy was, of course, a hot topic at the Convention, for franchisors as well as franchisees. I guess we are each playing the same game on different playing fields. Our franchisees are charged with growing their businesses locally, just as we are with growing our brands globally. At the local level they must seize each and every opportunity to make the most of whatever twists or turns they are confronted with. No different than what most franchisors are confronted with, just that we play our game on a larger playing field. Otherwise, it’s very much the same for each of us.

But despite the bumpy economy, the Convention experience was excellent. For RetroTax, the Convention presented new opportunities for national accounts that we can service; three new prospective franchisees; and a tremendous amount of collective intelligence shared by and with my peers.

With that said, whether using it as a connector to new business leads or as an educational resource, an IFA membership is a good idea anytime, but COMPELLING in times like these. There is no other single event (the annual IFA Convention – 2010 in San Antonio) that can offer so much at one time, in one place across each and every discipline of our business model, to the benefit of everyone in franchising. Operations, Marketing, Franchise Development or Administration: Whether you’re a start-up or legacy brand, there was something for everyone at this Convention.

Besides the convention, there are other IFA events franchisors, franchisees and suppliers alike should attend. For instance, I will speak on behalf of the IFA Diversity Institute and Minority Fran initiative, at the upcoming IFE in Washington, DC, March 20-22, another good opportunity to connect, learn and thrive forward.

RetroTax Adds Third Franchisee in 2008 – Big Plans for 2009

Me (Stan Friedman) with our newest franchisee, Iraida Bottazzi. Iraida will represent us in Miami-Dade and Broward Counties.

The good times keep rolling, as we are proud to announce that our third franchisee is already rocking and rolling in Miami. Iraida Bottazzi will manage relationships with the Miami-Dade and Broward communities and she provides us with a perfect “fit” in South Florida. Iraida is a tireless, extraordinary networker, has limitless energy, and as a former school teacher, that can educate potential clients to the opportunity available for them to redeem the tax credits that we administer. What’s more, as a native of Puerto Rico, she is fluent in both English and Spanish, a real advantage in the South Florida market, where that is more a necessity, than a luxury.

Iraida’s territory is home to an extensive Federal Empowerment Zone which includes Miami, Homestead and extends into Broward County as well. While Broward offers no Geographic Zone opportunities, it is rich in service businesses and restaurants, rife with opportunities to administer demographic credits for the countless businesses there.

Iraida is the third to join our growing family of franchisees. Our first two franchisees in Atlanta and Cincinnati are both doing quite well. Kevin and Dennis in Atlanta are gaining lots of traction with work already in the door and a very full pipeline. Their fourth quarter prospecting efforts are really paying off in Q1 of 2009. In Cincinnati, Jim, barely out of training, has already landed his first account, which also resulted in a referral to yet another and he too, has a very full pipeline. It just doesn’t get much better than that.

For 2009, it looks like franchisees four, five and six are already on the horizon. Keep your eyes on Chicago, Milwaukee, Washington DC and San Antonio. These markets are all in my cross hairs, with Boston and Buffalo/Rochester not far behind. And our growth won’t stop there. What we look for in our prospective franchisees is someone with strong interpersonal skills, comfortable dealing with high net worth individuals, executives and business owners. Big ticket, longer cycle, intangible sales experience and/or a finance background could be a plus, but the ability to communicate at high levels is the requirement.

As job loss continues to be a by-product of our nation’s economic woes, I would imagine more mid to high-level executives will be turning toward franchising in the next six months. As a white collar, Monday-Friday type B2B concept, appealing to those types of skill sets, RetroTax looks like a perfect fit for many of those displaced executives.

Prospective Franchisees... Where are they Hiding?

At this week’s IFA Convention in San Diego, one hot topic will certainly be about selling franchises in a down economy. As soon as I hear anyone serving up “selling" advice, I’m on my way to a different session. “Sorry, you have it all wrong.”

Even in this economy, I am still not "selling," just continuing to meet those people who might be right for our concept – based on referrals from friends, existing clients, affiliates and alliance partners. As I have said in the past, networking and developing relationships has proven to be much more effective than selling.

Normalcy, whatever that was, must be thrown out the window in these trying economic times. I can’t rely on “typical” marketing measures to grow RetroTax, Instead, I rely on viral and guerrilla marketing at every level. I don’t use mass media, to speak of, but rather, spread the word one mouthpiece at a time, or via press opportunities as they present themselves.

Franchisors should ABSOLUTELY look outside the box in marketing their concepts in the immediate future. (at least for the duration of 2009 and quite likely beyond) Always know where you are and how to act accordingly. There may have once been a time when just being in the right place at the right time was enough to insure success. Those days, if they "ever" existed, are long gone. Now, you not only need to be in the right place at the right time, but you’ve got to also be aware that you’re there. Then, you’ve got to know what to do about it and have the wherewithal to respond accordingly.

The landscape has changed and along with it, the rules of engagement. Understanding such will help you succeed in these challenging times.

FRANCHISE DEVELOPMENT, Not just about the Sale… It’s more about the Relationship

Many business people boast of their unique approaches to the sale of their products or services. Not to sound trite, but in the world of franchise development, it should NEVER be about the sale, but rather, about the relationship between the parties. Personally, I have no interest in selling franchises. It’s a new world, a new era and at RetroTax, a concept that I co-founded, and whose day-to-day operations I direct as President, SELLING franchises is a non-starter. No, I am not parsing words, with reference to the difference between “awarding” vs. “selling” franchises. I’m just telling it like it is. To date, each of our franchisees have been personal referrals. That notwithstanding, if a prospective franchisee presents himself to us, but does not meet or exceed our baseline for shared vision, values and ethics, they’re out of here, on the first pass, despite the fact that they may have been referred. That is not just lip service either, it is fact. It is real, it has already happened and it will happen again, I’m sure.

As the IFA Convention approaches, (barely a week away, in warm San Diego) it is important for fellow franchise executives and suppliers too, for that matter, to examine their selling practices. Take stock of this fundamental statement: neither your customers nor potential franchisees want to be “sold.” Rather, each of your prospective clients, customers or franchisees, would prefer that you appeal to a deeper level of connection, communication and relationship between all parties to the potrential transaction as well as to your product or brand.

My own personal experience repeatedly demonstrates that it’s more about relationships. Some of these relationships were built months, years, even decades ago. While some of these didn't provide any quantitative value at the time that they were created, several are now front and center and are intrinsic to the growth and development of my company.

There is actually no better evidence of this than the relationship between my partner and me. It took us more than a dozen years of talking about it, prior to putting our program together and our case study is just the tip of the iceberg. Beyond us, I cite the following:

RetroTax Franchisee No. 1, Kevin is an 18+ year friend and peer, a consummate franchising professional.

RetroTax Franchisee No. 2, Jim was a personal referral from our CPA.

RetroTax Franchisee No. 3, Iraida yet another personal referral, came recommended from one of my most highly valued IFA peers.

Prospective franchisees No. 4, 5, and 6, were also introduced to me via personal relationships, from other IFA peers, one of which is actually the President of yet another franchise concept. To my point, it’s much more about the relationships in franchising, than about the sale.

When you attend the upcoming IFA Convention, think about the relationships that you make, renew or update with new, old and established peers and friends. All of these connections represent opportunities for you to seize the moment, every moment, every opportunity, both real and perceived, with each and every contact that you make or renew. As my partner Al Newcomb so often says, no meetings are bad meetings.” As the old saying goes, “Carpe Diem.” Seize the moment and don’t let any opportunities that are worthy of your consideration, pass you by.