Determining Your RIGHT Target Market

We’re in a very different economic environment today, different than ever before. Beyond that, most experts have said that even after we pull out of this recession, what we used to regard as "business as usual" in normal times, is forever gone.

According to Ron Feldman, CEO at Siegel Financial Group and RetroTax franchisee, one issue affecting the franchise development community is that as a whole, it doesn't fully understand some of the implications of current financial and market situations, relative to the selection process. From the perspective of industry/geographic issues, the food sector in particular, is suffering from a moratorium of sorts, by many lenders. Ron also says that areas that have been hard-hit by residential real estate problems are being looked at negatively by franchise lenders as well. Unfortunately, many of these are also areas that franchisors have targeted for growth and development.

In this economic climate, now more than ever, franchisors must focus on the RIGHT development strategies.At RetroTax, we look for franchisees in markets where there are opportunities for their clients to benefit from both geographic as well as demographic tax credits.

Whatever the product or service offering, franchisors in this new climate should only be developing in markets that provide the very best opportunities for an operator’s success. There is just no longer room to give “iffy” markets a try.

While development strategies may vary from market-to-market, the line must be held on the quality of the candidates being considered. At RetroTax, franchisees can be successful in either urban or rural markets, so long as those markets are zoned for geographic, as well as demographic tax credit opportunities. The franchisee's skill sets though, remain the same, in either circumstance. That said, franchisee selection should be as strict as market selection. We, as franchisors, must set the table and provide our best candidates, with the best market opportunities available, in order to achieve success.

Begin with the end in mind. Know where to grow and who to grow with. Consider nothing short of the best applicants for your brand, properly calibrate and manage expectations, both theirs and yours, so that all are in alignment. While this environment is certainly challenging, opportunities still abound for those who are willing to work hard and smart and make some necessary adjustments.

Save the Date: September 9 in Atlanta

While we have yet to announce the special location, (be sure to tune in to our LinkedIn Group or our Facebook Page later next week, for details) we have announced the date for the next Atlanta Franchise Alliance networking event and meeting. It is Wednesday September 9, 2009 (Yes, that’s 09, 09, 09), and we will be presenting a powerful expert and speaker, to help us all navigate the tangled mess that has resulted from the recession and credit freeze, and its impact on franchising.

On 9/9/09, come hear one of the foremost authorities on franchise finance, the state of the credit freeze and its impact on franchising, as Ron Feldman, CEO of The Siegel Financial Group (and a RetroTax franchisee) updates us on how we got here, where we are and more importantly, where we're heading.

As those of you regular attendees know, most of our events are purely centered around networking, so having a speaker is a treat... but having Ron Feldman as that speaker, provides an exponential "added value" to the 9/9/09 event. Whether you are a franchisor, a franchisee, a member of a corporate team from either, a supplier, an attorney, ir any an interested party, who's income is dependent upon the well being of those in the franchise space, do not miss this event.

Again, be sure to check out our Web site, LinkedIn or Facebook later next week for additional details – and of course, as always. check my blog. Hope to see all my franchising bretheren on 9/9/09. Check back soon, for updated 411 on the location.

Networking: How To Get The Most Out of Networking Events

With the Franchise Leadership and Development Conference right around the corner (September 23-25 at the Drake Hotel in Chicago), I wanted to go over a few networking opportunity tips that I have come to learn over my years attending events like these.

TACKLE OTHER PEOPLE’S MISTAKES
It never ceases to amaze, how many times I meet someone at a networking event and they do not have a business card with them. Make your business card like your AMEX card: “DON’T LEAVE HOME WITHOUT IT!”

Don’t rely on your memory. When you meet someone at an event and exchange cards, make notes on the back of their card as a memory trigger for reference. If you work your way through a networking event correctly, you should have collected far more cards than the average person’s memory can account for, without a reference point.

EXCHANGE OF BUSINESS CARDS
Meet and swap cards with as many people as possible and save your more in-depth conversations for a follow-up call or meeting. Taking too deep a dive at the event will limit your opportunity to meet more potentially interesting and valuable contacts.

STUDY YOUR APPROACH CAREFULLY
Approach the same level of interest and sincerity as you would exhibit in a meeting with a new or existing client, but remember the timeline is more like a lightning round than that of a longer, fact-finding or consultative session.

Also, approach networking opportunities with interest in learning just enough to make you want to know more; conversely, sharing just enough to make someone meeting you want to learn more as well.

Finally for preparation, here’s the trick I use: keep your business cards in your left pocket, and those that you collect in your right. You NEVER want to give someone a card that has notes on it—yours or someone else’s.

I will execute these simple, yet effective, strategies at the upcoming Franchise Update Leadership and Development Conference, one of my favorite events for networking within the franchising community. While many in attendance will be those that I already know well or have met at past franchise events, I will also meet dozens of franchising industry professionals for the very first time. In the almost 10 years that I have been attending this event, great things have always resulted from the networking that I did during the conference.

I have continued to come back for this conference annually because it is laser targeted and specific in its content. It is big enough to attract high quality industry leaders, speakers and keynotes, yet small enough to still feel intimate. One can actually look for and find just about anyone that they may want to circle back to and have a deeper conversation and not have to compromise “official” networking time to do it.

3 Questions With Brian Schnell

Brian Schnell, Partner at Faegre & Benson, LLP

Brian Schnell focuses his practice in franchising and product distribution law. He is a leader of the Faegre & Benson Franchise Team, a premier international franchise practice representing more than 200 franchisors with headquarters based in 35 states and seven countries.

Based at Faegre's HQ in Minneapolis, MN, Brian counsels both emerging and mature franchisors in a variety of industries with regard to all aspects of their franchise programs. He is the lead corporate franchise lawyer for more than 80 franchisors, ranging from companies with thousands of locations worldwide to companies who are in the initial stages of building their franchise systems. These clients operate in dozens of industries including restaurants and related food businesses, hotel, health and fitness, media, automotive aftermarket, pets, convenience stores, children's, and many commercial and residential service and retail segments.

Brian is a past chair of the International Franchise Association (IFA) Supplier Forum and a member of its Legal/Legislative, Awards and Membership committees. He also serves on the board of trustees for the IFA Educational Foundation and the Franchise Advisory Board for WomenVenture. He is a frequent and well-regarded speaker and author on franchising. The first male to receive the IFA Women's Franchise Committee Crystal Compass, Brian was distinguished for this honor in 2009 based on his leadership in franchising. He also is one of only eighteen franchise lawyers recognized worldwide by Chambers Global.

What can guests expect at this year’s Faegre Franchise Summit?
As delivered at past Summits, our Summit guests can expect lively and robust discussion on financial, social media and leadership topics. Our Summit speakers are all industry leaders who will facilitate a passionate discussion on best practices that will make an absolute difference to franchisors and franchise systems.

What are the hot legal topics in franchising this year and what do you foresee coming in 2010?
Candidly, there is not much new on traditional legal topics other than perhaps how franchisors should legally address social media and its utilization in their franchise systems. The hot topics exist on the legislative front with what is happening on Capitol Hill regarding financing availability for small businesses, health care, employee free choice act and other critical small business issues. If there ever was a time for franchisors and franchisees to attend IFA's Public Affairs Conference and reach out to their legislators, September 2009 is that time. In addition, a number of states are increasing their efforts on the tax front in order to help state budget shortfalls. 2010 will be an interesting year on the legal front, as much of what happens next year will depend on how franchisors and franchisees resolve their differences in these economic times. Franchisees and franchisors will struggle and some will fail. If the parties resort to courts and arbitration to resolve problems in confrontational and expensive proceedings, we will see new law (not necessarily good law) that will impact the future of franchising.

When do you foresee an improvement in our economic climate?
We are beginning to see early recovery signs now, but it likely will be the first quarter 2010 before the recovery really catches stride. In that regard, it is critical for franchisors to continue to act now in order to assist franchisees to get through this tough period and understand changes in consumer buying patterns and then be poised to take advantage of market share opportunities.

BONUS: What is your favorite restaurant in Minneapolis and why should people try it?
Manny's (http://www.mannyssteakhouse.com/ 821 Marquette Ave; Minneapolis, MN 55402; (612) 215-3700) There is nothing better than a great steak coupled with a fantastic bottle of wine.

Three Questions, interviews conducted by Stan Friedman, President and Co-Founder of RetroTax, appears twice a month exclusively at http://www.retrofacts.blogspot.com/.