Networking: How To Get The Most Out of Networking Events

With the Franchise Leadership and Development Conference right around the corner (September 23-25 at the Drake Hotel in Chicago), I wanted to go over a few networking opportunity tips that I have come to learn over my years attending events like these.

TACKLE OTHER PEOPLE’S MISTAKES
It never ceases to amaze, how many times I meet someone at a networking event and they do not have a business card with them. Make your business card like your AMEX card: “DON’T LEAVE HOME WITHOUT IT!”

Don’t rely on your memory. When you meet someone at an event and exchange cards, make notes on the back of their card as a memory trigger for reference. If you work your way through a networking event correctly, you should have collected far more cards than the average person’s memory can account for, without a reference point.

EXCHANGE OF BUSINESS CARDS
Meet and swap cards with as many people as possible and save your more in-depth conversations for a follow-up call or meeting. Taking too deep a dive at the event will limit your opportunity to meet more potentially interesting and valuable contacts.

STUDY YOUR APPROACH CAREFULLY
Approach the same level of interest and sincerity as you would exhibit in a meeting with a new or existing client, but remember the timeline is more like a lightning round than that of a longer, fact-finding or consultative session.

Also, approach networking opportunities with interest in learning just enough to make you want to know more; conversely, sharing just enough to make someone meeting you want to learn more as well.

Finally for preparation, here’s the trick I use: keep your business cards in your left pocket, and those that you collect in your right. You NEVER want to give someone a card that has notes on it—yours or someone else’s.

I will execute these simple, yet effective, strategies at the upcoming Franchise Update Leadership and Development Conference, one of my favorite events for networking within the franchising community. While many in attendance will be those that I already know well or have met at past franchise events, I will also meet dozens of franchising industry professionals for the very first time. In the almost 10 years that I have been attending this event, great things have always resulted from the networking that I did during the conference.

I have continued to come back for this conference annually because it is laser targeted and specific in its content. It is big enough to attract high quality industry leaders, speakers and keynotes, yet small enough to still feel intimate. One can actually look for and find just about anyone that they may want to circle back to and have a deeper conversation and not have to compromise “official” networking time to do it.

Prospective Franchisees... Where are they Hiding?

At this week’s IFA Convention in San Diego, one hot topic will certainly be about selling franchises in a down economy. As soon as I hear anyone serving up “selling" advice, I’m on my way to a different session. “Sorry, you have it all wrong.”

Even in this economy, I am still not "selling," just continuing to meet those people who might be right for our concept – based on referrals from friends, existing clients, affiliates and alliance partners. As I have said in the past, networking and developing relationships has proven to be much more effective than selling.

Normalcy, whatever that was, must be thrown out the window in these trying economic times. I can’t rely on “typical” marketing measures to grow RetroTax, Instead, I rely on viral and guerrilla marketing at every level. I don’t use mass media, to speak of, but rather, spread the word one mouthpiece at a time, or via press opportunities as they present themselves.

Franchisors should ABSOLUTELY look outside the box in marketing their concepts in the immediate future. (at least for the duration of 2009 and quite likely beyond) Always know where you are and how to act accordingly. There may have once been a time when just being in the right place at the right time was enough to insure success. Those days, if they "ever" existed, are long gone. Now, you not only need to be in the right place at the right time, but you’ve got to also be aware that you’re there. Then, you’ve got to know what to do about it and have the wherewithal to respond accordingly.

The landscape has changed and along with it, the rules of engagement. Understanding such will help you succeed in these challenging times.

For Further Education, Franchisors Should Follow the Media

Throughout my career in franchising, I have become a dedicated news junkie, especially when it comes to news that pertains to franchising. In many ways, this has contributed to my continuing education. By reading and absorbing news, I have been able to generate new ideas for conducting better business as well as assisting with the development of better methods and best practices for growing the concepts I have represented.

Both newbies and established franchisors should never turn their heads away from the opportunity to absorb more education. For franchising information, I read several online resources through LinkedIn, as well as other Web-based industry standards like Franchise Times, IFA Smart Brief, Franchising.com and Bison. Additionally, for news AND commentary, I check in pretty frequently with sites like Franchise Chat and Blue Mau Mau.

Personal media outlets also get my mind rolling. My all-time, overall favorite media portal has for years been The Drudge Report. Even though Matt Drudge has become more mainstream in more recent years, he is still cutting edge in terms of breaking news “long” before most mainstream outlets even get a sniff of the stories he sheds light on.

My wake-up call in the morning is syndicated radio bad boy, Don Imus. (IMUS in the Morning…check for local station listings at WABC Radio. I am mostly a talk-radio and TV junkie with an ear toward Boortz, Hannity, Limbaugh, O’Reilly, and Dr. Bill Bennett and of course, Imus. From the other side of the aisle, I tune in regularly to Chris Matthews, Keith Olbermann and even Rachel Maddow, for the other side of the coin. For some lighter entertainment, I’ll catch occasional podcasts of George Noory’s Coast-to-Coast AM to hear what the “conspiracy theorists” are espousing as the “plot of the day.” Don’t just listen to what you agree with. You will learn a good bit more by listening to ALL points of view, not just the one that you may embrace.

My point in presenting you with my daily media routine is to encourage you to follow the media. Become ingrained in it, as the media can get your creative mind flowing with ideas for growing your franchise. For new franchisors, the IFA Smart Brief and Insider, Franchising.com, and Franchise Chat are great tools for daily chatter. For more in-depth resource news and tools, look at Franchise Times, Franchising World and Franchise Update. All three are must reads for me.

RetroTax Continues Social Networking Expansion

What is your franchise concept doing in the Social Networking/Social Media atmosphere? If you aren’t connected, you certainly should be.

In the last year, I have created this blog. I have also entered the world of LinkedIn (many franchisors and suppliers are in this network) and have connected to several other communities that are subsets of LinkedIn, pertaining to diversity, franchising, and certain cities of interest around the country.

I cannot count the number of new relationships that have been born out of the online and face-to-face communities that I have become involved with in the past year. It’s viral in a good sense and quantum in the results that it provides to me.

Best I can tell, Franchisors are not as connected as they should be. Just this past fall, at the Franchise Update Leadership Conference, I mentioned blogging during the CEO Summit and every head in the room turned my direction, curious as to why and what I was doing in that virtual universe.

Blogging, no doubt, has helped build the RetroTax brand in the virtual atmosphere. It also has established a cultural link to both me and my brand for those who have just been introduced to us. It helps us capture moments in time that would otherwise be lost. It allows us to broadcast our moves and news globally without relying on a third party (such as the media) for all distribution. It has allowed us to gain a competitive edge in the world of franchising, as well.

In the years to come, do I see social atmospheres as the future of franchise lead generation? Yes I have. Yes I do. Yes I will. These environments may never drive the kinds of number that portals or paid advertisements might, but from a quality perspective, they cannot be beat. What are you doing with Social Networking/Social Media outlets? I am curious to hear from you, and/or, share more with you about what works for me. Feel free to reach out to me via email at stan.friedman@retrotax.com or leave a comment on this blog. I will surely respond.

Are You in Atlanta? The ATLFA Wants You!

For those of you not familiar with our franchise group, The Atlanta Franchise Alliance is a networking group that I Chair in Atlanta. Our mission locally, is to follow the IFA's model of bringing franchising’s best practices and people together. We meet several times a year to network, learn, share fellowship, and exchange valuable nuggets that help us each individually and collectively, to strengthen the business model that is franchising. Whether you are a franchisor, a franchisee or a supplier, you are more than welcome to attend any of our events.

In 2008 our Alliance grew significantly and in 2009, we are going to get bigger and better. We will grow by bringing in more people to our networking events and providing them with everything that they came looking for and more. We will host networking events on the following dates, so mark your calendars: January 15; May 21 (also an IFA franchise political action committee fundraiser); August 20; and November 12. Locations for these meetings are TBD and will be posted on our Web site, at least two weeks in advance of each event (http://www.atlantafranchisealliance.com/).

Anyone interested in attending these meetings can find more information at our site. Don’t hesitate to email me (http://www.blogger.com/stan.friedman@retrotax.com) either, if you have questions or would like to be added to our mailing list.